IP Cameras

An Internet protocol camera, or IP camera, is a type of digital video camera that allow busy homeowners to check in on their property at the touch of a button.

Frequently asked Questions

Getting Started

Do I need to be connected to Wi-Fi?

No, the camera can also connect using a standard Ethernet cable.

How do I capture images/video?

You can save and share images or videos via Dropbox but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.

How do I set up my username/password?

You create an account through the Yale Smart Living Home View App. The steps are outlined in the user manual.

Does my camera need to be fixed in place?

Yale’s Home View Cameras can either be fixed in place or freestanding.

What app do I need to use for my Home View Camera?

The Yale Smart Living Home View App. This is available through the App store for IOS or Play store for Android. 

How do I connect my Home View Camera?

Please refer to the installation manual included in your purchase.

Using your IP-Camera

Can my whole family log in to the same camera?

Yes, anyone can log in using the same username/password as the main user. 

Can I view the camera footage from a PC?

Unfortunately this option is not available. 

When an SD Card is inserted does this automatically record?

Yes, however this is an optional extra and does not come as part of the Home View Camera kit.

Will my cameras work at night?

Yale Home View Cameras offer the availability to record in colour during the day and switch to black & white at night by using the cameras built in infrared LED’s (IR). These will cover a range of distances and be specified within the logo on the product box.

Do these cameras have two-way audio?

Yes they do, you can listen or talk back with the built in microphone and speaker.

Can I link to a DVR (CCTV SYSTEM)?

Yes, this Yale Home View Camera can connect wirelessly to a Yale Hybrid DVR as part of your Smart Home CCTV System. This will allow you to record video from your Home View Camera on to your Yale Hybrid DVR Hard Drive. Please follow Yale’s set-up guide found here (link to PDF on this page (linking IP cameras)

http://www.yale.co.uk/en/yale/couk/productsdb/home-view-cameras/Home-View-Pan-Tilt-Zoom-Camera---WIPC-303W/

What do the network lights mean?
  • Constant Light - Wired connection
  • Flashing every 0.2 seconds - Wireless Connection (default)
  • Flashing every 0.4 seconds  - WPS is connecting
  • Slow flash every 1.0 second  - Wi-Fi connected
Can I play back images/video?

Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.

Troubleshooting

Can I link to more than one Dropbox account?

No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.

Dropbox settings option is greyed out/not working

To use the Dropbox feature you must insert a MicroSD card in the camera. 

How can I restore my camera to factory settings?

Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.

I have forgotten my user account / password

You can reset your password by entering your email address on the Forgot Password form. 

I have connected via Ethernet cable but cannot get Wi-Fi to work?

To move from a wired network to Wi-Fi you will need to delete the camera from your account, reset it to the factory settings and set it up as a new camera. 

I can’t connect wirelessly to my router

Please press the reset button on the camera, followed by the WPS button on the router and re-try to connect. Make sure you do not connect using the cable first, as this requires you to connect only using the wired option. If you do happen to have the cable connected, remove it and go through the reset process again.

I'm getting motion detection alerts, but have no recorded footage of the event

The alerts are there to prompt you to view via the app for live footage. However you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected. 

I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

Please go onto the app, on the home page before accessing camera, click on ‘About’, then ‘General’ and ensure the option 'only stream connected to Wi-Fi' is off.

I'm having trouble syncing the time with my phone app

Please make sure you have updated the app to the latest version.

I cannot connect to the app

Please ensure that your phone is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

If you’re still experiencing problems then contact our customer helpline on 01902 364606, Monday to Friday: 8.30am - 5.30pm.

You can also contact us via email (info@yale.co.uk), on Twitter @YaleSecurity or Facebook, search: @YaleUK

Product Documents