Linus Smart Lock

Getting Started

How to install a Linus Smart Door Lock

Step 1

Take the Linus® unit out of the box and open the wings to remove the mounting plate.

Step 1

Step 2

Add the mounting plate onto the internal side of your existing cylinder. You may need to loosen the grub screws (the screws on the mounting plate that go around the cylinder) in order to secure the plate properly. This can be done using the Allen key that is provided in the box.

Once the plate is on the cylinder, tighten the screws back up holding the short end of the allen key.

step2

 

Step 3

Insert the key into the internal side of your cylinder.

Step 3

Step 4

Mount the Linus® unit onto the mounting plate pushing the top of the unit onto the mounting plate first.

Step 4

Step 5

Close the ‘wings’ on the Linus® unit to securely fix it in place.

step 5

 

Step 6

Peel the backing film from the DoorSense™ magnet.

 

 

Step 7

Stick the DoorSense™ magnet on the door frame, level with the Yale logo on the Linus® Smart
Lock.

Please continue with setup of the Linus® unit by downloading the Yale Access app.

Using Your Lock

How to Use a Personal Entry Code

The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.

 

To find your Personal Entry Code:

  1. Open up the Yale Access App
  2. Select the house from the keychain
  3. Go to the Guest List
  4. Select yourself from the guest list to get to MY ACCESS

Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:

  1. Select the Entry Code you wish to change
  2. Enter a new code or update the existing code in the entry code field
  3. Select the back arrow or save changes
  4. Select SAVE CHANGES

Modifications and updates will appear in MY ACCESS.

 

To use your Personal Entry Code

  1. Enter your personal entry code on the keypad
  2. Press the Yale button
  3. The keypad light will pulse and then flash when the lock operation has been completed.

Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.

 

Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Access App.

How Do I Enable Auto-Lock

The Auto-Lock feature enables your door to lock automatically after a predetermined amount of time (up to 30 minutes) has passed. 

To activate this feature you must be an authorized owner of the associated lock and be located within Bluetooth range of the lock you are enabling this feature on.

How to Enable Auto-Lock on iOS

The following steps will help you set up the Auto-Lock feature on your iOS device:

  1. Open the Yale Access App and select the applicable property from the keychain if there is more than one
  2. Tap the Settings Gear Icon in the lower right-hand corner on the lock circle screen
  3. Select the lock from the devices shown
  4. Select Auto-Lock, which is listed in the automations menu
  5. Toggle Enable Auto-Lock on and Set the Auto-Lock Timing*
  6. Select Save Changes at the bottom

This completes the steps to enable the Auto-Lock feature on your Yale Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing. Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.

 

How to Enable Auto-Lock on Android

The following steps will help you set up the Auto-Lock feature on your Android device:

  1. Open the Yale Access App and select the applicable property from the keychain if there is more than one
  2. Tap the Settings Gear Icon in the top right-hand corner on the lock circle screen
  3. Select the lock from the devices shown
  4. Select Auto-Lock, which is listed in the automations menu
  5. Toggle Enable Auto-Lock on and Set the Auto-Lock Timing
  6. Select Save Changes at the bottom

This completes the steps to enable the Auto-Lock feature on your Yale Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing.

Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.

How to Use Auto-Unlock for iOS

Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

How it works

Yale Access uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home respectively.

When you are at home (in Home mode), Auto-Unlock is not actively doing anything. It is waiting until you leave home.

When you approach your door, Auto-Unlock will unlock your door via Bluetooth. This means Auto-Unlock cannot operate your lock when you are away from home.

You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple of city blocks. It is only active when you return to your home area.

 

Tips for good Auto-Unlock performance

Leave Wi-Fi and Bluetooth turned ON.

  • Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.

Take advantage of the notifications.

  • By default, Auto-Unlock will notify you when you enter Home and Away modes. This helps you to reliably predict Auto-Unlock’s behaviour. It is recommended to leave these notifications enabled.
  • You will also be notified if there are any errors that would prevent Auto-Unlock from working properly.

For best results: Enter and exit your home through the door where your Yale Smart Lock is installed.

  • If you enter through a door without Auto-Unlock enabled, the Auto-Unlock feature will still attempt to unlock the Smart Lock enabled door the next time it sees it. If you have a large house, this could be minutes or hours later.

Leave the Yale Access App running in the background - Do not force-quit it.

  • Force quitting the Yale Access App will cause it to lose track of your Home or Away status. If this happens, the app will not try to Auto-Unlock your door as a safety precaution.

Do not power off your phone when you are away from home.

  • Powering off your phone will cause the Yale Access App to lose track of your Home or Away status. If this happens, the app will not try to Auto-Unlock your door as a safety precaution.
How to Use Auto-Unlock for Android

How it works

Yale uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home.

When you are at home (in Home mode), Auto-Unlock is not actively doing anything. It is waiting until you leave home.

When you approach your door, Auto-Unlock will unlock your door via Bluetooth. This means Auto-Unlock cannot operate your lock when you are away from home.

 

You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple city blocks. It is only active when you return to your home area.

Tips for good Auto-Unlock performance

Leave Wi-Fi and Bluetooth turned ON.

  • Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.

Leave location services ON

  • Auto-Unlock uses phone’s location to determine when you are close to Home. Location services must be enabled in order for Auto-Unlock to work correctly.

Location permission (Android 10 and higher)

  • Set location permission to "All the time".

Take advantage of the notifications.

  • Android 8 and above use notifications to communicate to you about Auto-Unlock. Notifications for previous versions of Android can be turned on in the settings.

Open and use the Yale Access App at least once a day.

  • This teaches the operating system that Yale App is a commonly used application.

Whitelist the Yale Access App for battery savings (Android 9).

  • Preserve battery life by whitelisting the Yale App. From your home screen, go to Settings > Apps > Yale > Battery > Optimise Battery Usage. Then change the setting to ‘not optimise’ the Yale Access app.
  • PLEASE NOTE: These steps may vary from model to model. 

For best results: Enter and exit your home through the door where your Yale Smart Lock is installed.

  • If you enter through a door without Auto-Unlock enabled, the Auto-Unlock feature will still attempt to unlock the Smart Lock enabled door the next time it sees it. If you have a large house, this could be minutes or hours later.

If you plan to enter through a different door, you can cancel the Auto-Unlock through the notification that appears when you approach your home area.



How to Create Door Ajar Notifications

Door Ajar notifications alert you when your door has been left open for a certain amount of time.

In order to set up Door Ajar notifications, you’ll need a Yale Smart Lock with DoorSense™ installed with a Yale Connect Wi-Fi Bridge .

Select either iOS or Android below (depending on your device) for instructions on setting up Door Ajar notifications.

How to Create Door Ajar Notifications (iOS)

The first step in setting up Door Ajar notifications is to set Door Ajar Timing. The time increment selected determines how long your door can be open before you are alerted. 

 

To set Door Ajar Timing: 

  1. Open the Yale Access App
  2. Go to the DoorSense™ section in Lock settings 
  3. Tap on Door Ajar timing 
  4. Set the amount of time.

After setting Door Ajar Timing, you need to set a Smart Alert to receive the notification. 

 

To set this Smart Alert:

  1. Go to the Smart Alerts page in the notifications section of your lock settings page 
  2. Tap “Create a Smart Alert” followed by “Choose an Event”.

 

Select the event “the door is left ajar” and then select “Done”. Finally, tap “Save”.

You will now be alerted whenever the door has been left open for the time specified in Door Ajar Timing.

 


How to Create Door Ajar Notifications (Android)

The first step in setting up Door Ajar notifications is to set Door Ajar Timing. The time increment selected determines how long your door can be open before you are alerted. 

 

To set Door Ajar Timing: 

  1. Open the Yale App
  2. Go to the DoorSense™ section in Lock settings 
  3. Tap on Door Ajar timing 
  4. Set the amount of time.

After setting Door Ajar Timing, you need to set a Smart Alert to receive the notification. 

 

To set this Smart Alert:

  1. Go to the Smart Alerts page in the notifications section of your lock settings page 
  2. Tap “Create a Smart Alert” followed by “Choose an Event”.

Select the event “the door is left ajar” and then select “Done”. Finally, tap “Save”.

You will now be alerted whenever the door has been left open for the time specified in Door Ajar Timing.

How to Set Access Schedules

Yale Smart Locks have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Smart Lock.

You can modify access types for your existing guests in the Guests List or set them when you invite new guests.

  • Always - Guests have unlimited access, but the owner can change or delete their access at any time.
  • Recurring - Guests have a scheduled access time that repeats. For example, guests are invited every Monday, Wednesday, and Friday morning from 8:00 am to 10:00 am.
  • Temporary- Guests have a limited invitation to your home that expires. For example, guests have access for a one time use that is limited to the date and time you've selected.

Directions for setting and modifying access schedules are below. Select iOS or Android, depending on your device.

iOS

To make changes to access schedules:

  1. Select the lock from the Keychain
  2. Go to Guest List
  3. Select a guest
  4. Go to App Access
  5. Select either Always, Recurring, or Temporary
Always Access

Select Always access if you want to give your guest unlimited access to your lock.

Recurring Access

Select the day(s) and time windows you want to provide guest access to your lock for Recurring access.

 

Temporary Access

For Temporary access, select the time frame you want your guest to access to your lock.

Temporary guests have a limited invitation to your home that starts and expires at a specified time. For example, temporary access from 8:00 am 4/11/15 until Noon on 4/13/15. Click "Ok" when done to save updates.

 

Android

To make changes to access schedules:

  1. Select the lock from the Keychain
  2. Go to Guest List
  3. Select a guest
  4. Go to App Access
  5. Select either Always, Recurring, or Temporary
Always Access

Select Always access if you want to give your guest unlimited access to your lock.

 

Recurring Access

Select the day(s) and time windows you want to provide guest access to your lock for Recurring access.

 

Temporary Access

For Temporary access, select the time frame you want your guest to access to your lock.

Temporary guests have a limited invitation to your home that starts and expires at a specified time. For example, temporary access from 8:00 am 4/11/15 until Noon on 4/13/15. Click "Ok" when done to save updates.

 

How to Delete a Lock from Your Account

PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.

Lock Owners

If you are the only lock Owner of a Yale Smart Lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.

If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door with just a recalibration of the lock, rather than a factory reset. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:

  1. Open the Yale Access App
  2. Select the house the lock is associated with from your Keychain
  3. Go to House Settings
  4. Select the device
  5. Select Lock Name
  6. Rename the lock in the field provided

If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account.

 

Guests

If you are a Guest on a lock and you want to remove the device from your account:

  1. Open the Yale Access App
  2. Select the lock from your Keychain
  3. Go to the Guest List
  4. Select REMOVE SELF

You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

 


Troubleshooting - Linus Lock

What Phones are Compatible with Yale Access?

In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platforms.

Compatible iOS Devices

Yale Access devices are compatible with newer phone models running iOS 11 or greater.

Compatible Android Devices

Yale Access devices are compatible with most Android phones equipped with Bluetooth 4.0 and running Android 8 or higher. We routinely test with phones from the major manufacturers, including Samsung, Google, and HTC.

In some cases on specific phones, the Android Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning Bluetooth on and off.  

Below are specific devices where performance has been inconsistent: 

One+One

One+Two

LG V10

LG G4

 


Yale Connect Wi-Fi Bridge - Improving your Wi-Fi and Bluetooth Signals

Yale Connect Wi-Fi Bridge works with your Yale Smart Lock so that you can operate the lock when you are away from home. Your Yale Connect Wi-Fi Bridge acts as a “bridge” between the Bluetooth connection of your Yale Smart Lock, and the Wi-Fi connection of your wireless router. For this reason, the Yale Connect Wi-Fi Bridge needs to have a reliable connection to both your lock and your home network.

The placement of Yale Connect Bridge can greatly impact its performance. Since Bluetooth has a shorter range than Wi-Fi, your Connect Bridge will likely need to be positioned much closer to your Yale Smart Lock than to your Wi-Fi router. We recommend placing the Yale Connect Wi-Fi Bridge within 10–15 feet (4.5 meter) of your Yale Smart Lock for best performance. The required distance from your wireless router depends on many variables, including the model of the router, its distance from the Yale Connect Wi-fi Bridge, the overall speed of your internet connection, physical obstacles, etc. A good rule of thumb is to make sure your smartphone shows a full set of Wi-Fi “bars” at the location of the Yale Connect Wi-Fi Bridge.

If you are experiencing connection issues when attempting to operate your Yale Smart Lock remotely, following the troubleshooting steps in this article will help you optimize the performance of your Yale Connect Wi-Fi Bridge.

 

Check the signal levels of your Yale Connect Wi-Fi Bridge

In order to get an accurate picture of your Yale Connect’s Wi-Fi Bridge current performance, you can check the signal levels of both the Bluetooth and Wi-Fi connections. These level readings are located in your Yale Connect’s settings.

How to check the signal levels of your Yale Connect Wi-Fi Bridge:

iOS

From the Lock tab screen, tap the “Settings” gear icon and select “Connect Settings” from the list. Here, you can view the signal levels of your Yale Connect Wi-Fi Bridge. The two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “BLE RSSI” for Bluetooth signal.

Android

Tap the top-left menu icon and select “Settings”. Choose “Connect Settings” for the house and door your Yale Connect Wi-Fi Bridge is attached to. Select “Signal Strength” from the list. You should see a list of signal readings, the two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “Bluetooth RSSI” for Bluetooth signal.

Both signal strengths should read either “Good” or “Excellent” for optimal performance. If they indicate a poor signal for either reading, moving your Connect to a different AC power socket may improve performance.

The signal levels are listed in the app in the event that you are experiencing an issue with your Connect. If everything in your system is working fine, but the signal levels in your app are poor, disregard the signal levels.

 

Move your Yale Connect Wi-Fi Bridge to a different power socket

Since Yale Connect Bridge can be positioned wherever there is a working AC socket, there may be locations in your home that facilitate better connectivity.

If functionality is poor and one or both of your Connect Bridge’s signal levels are poor, you can move Connect Bridge to another working AC power socket closer to the weaker signal. The goal is to find a position that gives the Connect Bridge both a Bluetooth and Wi-Fi connection strength of “Good” or “Excellent”. (Occasionally  a socket slightly further away will work better - for best performance, try more than one nearby socket and compare the performance).

When moving your Connect Bridge to a new location, unplug the unit from its AC socket and plug it into a new one. Make sure NOT to press the button on the front of the Connect Bridge while plugged in - this will factory reset the device and you will have to set it up again to work with your Smart Lock. Once the Connect Bridge is plugged into a new socket and the green LED has stopped blinking, check the signal levels. You may repeat this process with a new AC socket until your Connect bridge’s signal levels are improved.

If you can’t find a position that has a good signal to both connections, make sure to position the Connect Bridge so that Bluetooth has a good connection. There are further steps you can take to improve the strength of your Wi-Fi connection.

If Connect Bridge fails connecting to the network at setup, find the closest socket to your router and try setting up the Connect Bridge there. If you are able to get your Connect Bridge online when it’s closer to your router, this indicates a network issue.

 

Connect placement tips

  • Whenever possible, plug the Yale Connect Wi-Fi Bridge into your socket right-side up. The top and sides of the Connect Bridge provide the strongest Bluetooth and Wi-Fi signals.
  • While the location closest to you lock and/our router will usually result in the best signal, this may not always be the case. If your signal needs improvement, try several sockets in the general area and compare the best signal results.

 

Consider moving your wireless router

Depending on your current setup, moving the location of your home wireless router closer to the location of your Yale Connect Wi-Fi Bridge may dramatically increase its connection strength.

Try moving your router as close to your Connect as possible. You can then check the Wi-Fi connection strength in Connect Settings, and adjust your router’s position if necessary. If you are unable to position your router to sufficiently raise the Wi-Fi connection, installing a Wi-Fi extender may greatly improve performance.

 

Install Wi-Fi network extender

You can improve the performance of your Yale Connect Wi-Fi Bridge by extending your Wi-Fi network’s range.

 

Connect the device to the correct frequency

Yale Connect  Wi-Fi Bridge only connects to a 2.4GHz frequency network. If you are having issues connecting to the home Wi-Fi and you have more than one Wi-Fi band in your network, ensure that you are connected to the 2.4GHz one. One of your networks may be 5GHz and the Connect will not work if connected to a 5GHz network. Go to your router network settings to update your network frequency.

If you are trying to connect to a 2.4GHz frequency and you continue experiencing issues, try resetting your Connect as well as rebooting the network. To reset your Yale Connect Wi-Fi Bridge, leave the unit plugged in and hold the round button on the face down for 5 seconds. Next, ensure your phone is connected to the same 2.4GHz network you are attempting to set up the Connect with.

Active Monitoring and Notifications

How to Create, Modify, and Delete Smart Alerts

Smart Alerts are sent as notifications and let you know about the activity of your Smart Lock. Many Smart Alerts appear in the Activity Feed.

Smart Alert options currently include manual lock events, user specific lock operations, notifications for when a door is left open, Auto-Lock notifications, and door locking with One-Touch Keypad operation (requires Yale Smart Keypad).

Over time, additional notifications and scheduling options will be added.

For the best Smart Alerts experience, we recommend that you pair Yale Smart Lock with Yale Connect Wi-Fi Bridge.

Select either iOS or Android (depending on your device) for information about smart alerts as well as steps to set them up.

iOS

Types of Smart Alerts

On launch, users can select from five alerts:

The Door is locked or unlocked manually

  • This alert notifies you when someone operates the Yale Smart Lock manually by hand or using a key.

The door is locked or unlocked by a specific user

  • This alert notifies you when a specified guest or owner operates the lock via Bluetooth. This includes unlocking the lock using the app or Auto-Unlock.

The door is left ajar

  • This alert notifies you if the door is left open for a specific amount of time. Specify the amount of time in the lock settings.

The door is Auto-Locked

  • This alert notifies you when your Yale Smart Lock Auto-Locks. Auto-Lock can be set up in the lock settings page.

The door is One-Touch Keypad locked (only if Yale Smart Keypad paired with lock)

  • This alert notifies you when the Yale Smart Lock is locked using the One-Touch Locking feature on the Yale Smart Keypad.

 

Creating Smart Alerts

Smart Alerts can be found in the Notifications section of your Lock Settings menu. To enable smart alerts:

  1. Open the Yale Access App and navigate to the Lock Settings
  2. Select Smart Alerts
  3. Select the blue button that says "Create a smart alert"
  4. Next, select “Choose an event” to choose which event triggers the smart alert


Modifying and Deleting Smart Alerts

Delete existing alerts at any time from the Smart Alerts page in the notifications section of Lock Settings.

All of your Smart Alerts are listed on the Smart Alerts page. To modify these notifications, tap on any of the notifications. You will be given the option to delete the selected notification by tapping the delete button at the bottom of the page.

Finally, confirm that you would like to delete the notification. You will no longer receive the notification following this action.

 

Not Receiving Smart Alerts

Most Smart Alerts require that your Yale Smart Lock is set up with the Yale Connect Wi-Fi Bridge. If your Smart Lock is not set up with the Yale Connect Wi-Fi Bridge, you will not receive most alerts unless you are connected to your lock via Bluetooth.

 

Android

Types of Smart Alerts

On launch, users can select from five alerts:

The Door is locked or unlocked manually

  • This alert notifies you when someone operates the Yale Smart Lock manually by hand or using a key.

The door is locked or unlocked by a specific user

  • This alert notifies you when a specified guest or owner operates the lock via Bluetooth. This includes unlocking the lock using the app or Auto-Unlock.

The door is left ajar

  • This alert notifies you if the door is left open for a specific amount of time. Specify the amount of time in the lock settings.

The door is Auto-Locked

  • This alert notifies you when your Yale Smart Lock Auto-Locks. Auto-Lock can be set up in the lock settings page.

The door is One-Touch Keypad locked (only if Yale Smart Keypad paired with lock)

  • This alert notifies you when the Yale Smart Lock is locked using the One-Touch Lock feature on the Yale Smart Keypad.

 

Creating Smart Alerts

Smart Alerts can be found in the Notifications section of your Lock Settings menu. To enable smart alerts:

  1. Open the Yale Access App and navigate to the Lock Settings
  2. Select Smart Alerts
  3. Select the yellow plus (+) sign to create a new Smart Alert
  4. Next, select “Choose an event” to choose which event triggers the smart alert

Modifying and Deleting Smart Alerts

Delete existing alerts at any time from the Smart Alerts page in the notifications section of Lock Settings.

All of your Smart Alerts are listed on the Smart Alerts page. To modify these notifications, tap on any of the notifications. You will be given the option to delete the selected notification by tapping the delete button at the bottom of the page.

Finally, confirm that you would like to delete the notification. You will no longer receive the notification following this action.

 

Not Receiving Smart Alerts

Most Smart Alerts require that your Yale Smart Lock is set up with the Yale Connect Wi-Fi Bridge. If your Smart Lock is not set up with the Yale Connect, you will not receive most alerts unless you are connected to your lock via Bluetooth.

 


What do I do if the Yale Access App says the lock is unlocked when it’s actually locked?

If the Yale Access App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Access app. You must be within Bluetooth range of the lock to recalibrate it.

What do I do if my guest does not receive the invite I sent?

If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number. If the invite was sent to an incorrect number, go into the Yale Access App and delete and resend the invite ensuring that the phone number is correct.

If that doesn’t work, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.

How will I know if the batteries in my Smart Lock need to be replaced?

When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.

What is the smart lock’s battery life?

The battery lifetime is dependent on the number of turns per locking, the smoothness of the door opening and the number of openings per day. Based on normal usage, the batteries will last between 6 to 9 months.

Troubleshooting - Connect Wi-Fi Bridge

What is the Yale Connect Wi-Fi Bridge?

The Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with Yale Access enabled Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.

How does Yale Connect Wi-Fi Bridge work?

Yale Connect Wi-Fi Bridge plugs into any power socket near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere in the world through the Yale Access app.

Do I need to own a Yale Smart Lock to enjoy Yale Connect Wi-Fi Bridge?

Yes. Yale Connect Wi-Fi Bridge was designed to work with Yale Smart Lock.

Is my Smart lock compatible with the Yale Connect Wi-Fi Bridge?

Only the Linus Smart Door Lock is currently compatible with the Yale Connect Wi-Fi Bridge. 

Can I add a Connect Bridge to a Lock after the lock is already set up?

Yes. Yale Connect requires an active, Yale Access Enabled Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up a Yale Wi-Fi bridge.

How many Yale Smart Locks can one Yale Connect device control?

To optimise Yale Connect Bridge's always-on connection, one Yale Connect Bridge is currently needed for each Yale Smart Lock.

What types of Wi-Fi networks does Yale Connect Wi-Fi Bridge support?

Yale Connect Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.

How close does my Yale Connect Wi-Fi Bridge need to be to my Yale Smart Lock to work best?

Yale Connect Bridge should be installed within 4 metres of your Yale Smart Lock for optimal performance and reliability.

Troubleshooting - Smart Keypad

How do I install the Smart Keypad?

The Yale Smart Keypad attaches to surfaces using either 2 small screws or a special adhesive included with the product.

Can I use anti-bacterial wipes or spray to disinfect my Yale Smart Keypad?

Yes, you can clean the Yale Smart Keypad with alcohol-based sanitising wipes or spray.

Please avoid using petroleum-based products such as acetone.

How do I put my Keypad in setup mode?

This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.

  1. Before beginning the setup process, make sure the back light is blinking
  2. Open the Yale Access App and select the 3 lines on the left then tap Set Up New Device
  3. Scan the QR code on the back of the keypad when prompted
  4. Select Start Setup and follow the onscreen instructions. You'll see a series of screens as the Yale Access app connects to your Smart Keypad and prepares it for use. As part of the process your Yale Keypad will download any new firmware updates, and will ask you to select which lock the keypad should work with.
  5. Select Continue

Congratulations! Your Smart Keypad is ready to use.

How do I Update the Firmware on my Yale Smart Keypad?
  • Open the Yale Access App when you’re standing next to the keypad and go to the lock circle screen for the lock the keypad is connected to.
  • When prompted with the keypad firmware update alert, tap “start”.
  • Press and hold the red Yale button on the keypad for 5 seconds. You’ll see the progress bar indicate that a connection has been established and that the update has started.
  • Remain on the update screen until the update completes.
  • Your Smart Keypad is now updated.

Troubleshooting:

  • If the firmware update process is interrupted you'll need to start over. 
  • If the update doesn't begin, try holding the Yale button down for 10 seconds instead of 5.
Can I install the Yale Smart Keypad outdoors?

Yes, the Yale Smart Keypad is designed and tested for outdoor use. The operating temperatures that we have tested in are:

  • Operating Temperature: (-25℃ to 50℃)
  • Storage Temperature: (-30℃ to 60℃)
  • Operating Humidity: 0 to 95%
What is One-Touch Locking?

The Yale Smart Keypad includes the capability to enable One-Touch Locking, meaning you can lock your Smart Lock just by pressing the Yale button on the bottom of the Keypad.

One-Touch Lock notifications are turned off by default, but notifications can be enabled in Keypad Settings. 

PLEASE NOTE: One-Touch Lock notifications will only be received by the person who set them and you must have a YaleConnect Wi-Fi bridge to receive One-Touch Lock notifications.

What is the expected battery life?

The Smart Keypad runs on two AAA batteries. Estimated battery life is 3 months.

How do I know when the keypad's batteries need to be replaced?

When the keypad's batteries are running low, the keypad flashes red rapidly every 5 seconds. Battery level can also be checked in the Settings menu for the associated keypad in the Yale Access App.


What does the light activity on the Keypad mean?

Slow pulsing red LED: Setup mode

These last for 30 minutes and then turn off if keypad setup is incomplete. To put the keypad in setup mode again, remove and reinsert one battery.

 

Pulsing LEDs after code entry: Establishing Bluetooth Connection

This lasts for 30 seconds. If the keypad is unable to establish a Bluetooth connection with the lock, the LEDs will stop pulsing and nothing else happens.

 

Rapid LED flashes: Batteries are low

If the batteries in the Keypad are running low on power and need to be replaced, the entire keypad will flash red rapidly every 5 seconds. The LEDs will stop pulsing once the batteries have been replaced with new ones.

What does it mean when my Keypad buzzes?

The Keypad emits either 1 buzz or 2 buzzes. 1 buzz means an incorrect code was entered. Go into the Guest List and ensure the correct code has been entered. Also check the Keypad settings to ensure the device is enabled. 2 buzzes means there is a communication issue between your Keypad and your smart product. If this occurs, you may need to put the device into setup mode and complete configuration.