Take the Linus® unit out of the box and open the wings to remove the mounting plate.
Add the mounting plate onto the internal side of your existing cylinder. You may need to loosen the grub screws (the screws on the mounting plate that go around the cylinder) in order to secure the plate properly. This can be done using the Allen key that is provided in the box.
Once the plate is on the cylinder, tighten the screws back up holding the short end of the allen key.
Insert the key into the internal side of your cylinder.
Mount the Linus® unit onto the mounting plate pushing the top of the unit onto the mounting plate first.
Close the ‘wings’ on the Linus® unit to securely fix it in place.
Peel the backing film from the DoorSense™ magnet.
Stick the DoorSense™ magnet on the door frame, level with the Yale logo on the Linus® Smart Lock.
Please continue with setup of the Linus® unit by downloading the Yale Access app.
The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.
To find your Personal Entry Code:
Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:
Modifications and updates will appear in MY ACCESS.
To use your Personal Entry Code
Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.
Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Access App.
The Auto-Lock feature enables your door to lock automatically after a predetermined amount of time (up to 30 minutes) has passed.
To activate this feature you must be an authorized owner of the associated lock and be located within Bluetooth range of the lock you are enabling this feature on.
The following steps will help you set up the Auto-Lock feature on your iOS device:
This completes the steps to enable the Auto-Lock feature on your Yale Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing. Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.
The following steps will help you set up the Auto-Lock feature on your Android device:
This completes the steps to enable the Auto-Lock feature on your Yale Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing.
Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.
Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.
Yale Access uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home respectively.
When you are at home (in Home mode), Auto-Unlock is not actively doing anything. It is waiting until you leave home.
When you approach your door, Auto-Unlock will unlock your door via Bluetooth. This means Auto-Unlock cannot operate your lock when you are away from home.
You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple of city blocks. It is only active when you return to your home area.
Leave Wi-Fi and Bluetooth turned ON.
Take advantage of the notifications.
For best results: Enter and exit your home through the door where your Yale Smart Lock is installed.
Leave the Yale Access App running in the background - Do not force-quit it.
Do not power off your phone when you are away from home.
Yale uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home.
You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple city blocks. It is only active when you return to your home area.
Leave location services ON
Location permission (Android 10 and higher)
Open and use the Yale Access App at least once a day.
Whitelist the Yale Access App for battery savings (Android 9).
If you plan to enter through a different door, you can cancel the Auto-Unlock through the notification that appears when you approach your home area.
Door Ajar notifications alert you when your door has been left open for a certain amount of time.
In order to set up Door Ajar notifications, you’ll need a Yale Smart Lock with DoorSense™ installed with a Yale Connect Wi-Fi Bridge .
Select either iOS or Android below (depending on your device) for instructions on setting up Door Ajar notifications.
The first step in setting up Door Ajar notifications is to set Door Ajar Timing. The time increment selected determines how long your door can be open before you are alerted.
To set Door Ajar Timing:
After setting Door Ajar Timing, you need to set a Smart Alert to receive the notification.
To set this Smart Alert:
Select the event “the door is left ajar” and then select “Done”. Finally, tap “Save”.
You will now be alerted whenever the door has been left open for the time specified in Door Ajar Timing.
Yale Smart Locks have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Smart Lock.
You can modify access types for your existing guests in the Guests List or set them when you invite new guests.
Directions for setting and modifying access schedules are below. Select iOS or Android, depending on your device.
To make changes to access schedules:
Select Always access if you want to give your guest unlimited access to your lock.
Select the day(s) and time windows you want to provide guest access to your lock for Recurring access.
For Temporary access, select the time frame you want your guest to access to your lock.
Temporary guests have a limited invitation to your home that starts and expires at a specified time. For example, temporary access from 8:00 am 4/11/15 until Noon on 4/13/15. Click "Ok" when done to save updates.
PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.
If you are the only lock Owner of a Yale Smart Lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.
If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door with just a recalibration of the lock, rather than a factory reset. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:
If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account.
If you are a Guest on a lock and you want to remove the device from your account:
You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.
In order to provide optimal service to all our users, Yale maintains app support for the two most recent operating systems for both iOS and Android platforms.
Yale Access devices are compatible with newer phone models running iOS 11 or greater.
Yale Access devices are compatible with most Android phones equipped with Bluetooth 4.0 and running Android 8 or higher. We routinely test with phones from the major manufacturers, including Samsung, Google, and HTC.
In some cases on specific phones, the Android Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning Bluetooth on and off.
Below are specific devices where performance has been inconsistent:
Yale Connect Wi-Fi Bridge works with your Yale Smart Lock so that you can operate the lock when you are away from home. Your Yale Connect Wi-Fi Bridge acts as a “bridge” between the Bluetooth connection of your Yale Smart Lock, and the Wi-Fi connection of your wireless router. For this reason, the Yale Connect Wi-Fi Bridge needs to have a reliable connection to both your lock and your home network.
The placement of Yale Connect Bridge can greatly impact its performance. Since Bluetooth has a shorter range than Wi-Fi, your Connect Bridge will likely need to be positioned much closer to your Yale Smart Lock than to your Wi-Fi router. We recommend placing the Yale Connect Wi-Fi Bridge within 10–15 feet (4.5 meter) of your Yale Smart Lock for best performance. The required distance from your wireless router depends on many variables, including the model of the router, its distance from the Yale Connect Wi-fi Bridge, the overall speed of your internet connection, physical obstacles, etc. A good rule of thumb is to make sure your smartphone shows a full set of Wi-Fi “bars” at the location of the Yale Connect Wi-Fi Bridge.
If you are experiencing connection issues when attempting to operate your Yale Smart Lock remotely, following the troubleshooting steps in this article will help you optimize the performance of your Yale Connect Wi-Fi Bridge.
In order to get an accurate picture of your Yale Connect’s Wi-Fi Bridge current performance, you can check the signal levels of both the Bluetooth and Wi-Fi connections. These level readings are located in your Yale Connect’s settings.
How to check the signal levels of your Yale Connect Wi-Fi Bridge:
From the Lock tab screen, tap the “Settings” gear icon and select “Connect Settings” from the list. Here, you can view the signal levels of your Yale Connect Wi-Fi Bridge. The two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “BLE RSSI” for Bluetooth signal.
Tap the top-left menu icon and select “Settings”. Choose “Connect Settings” for the house and door your Yale Connect Wi-Fi Bridge is attached to. Select “Signal Strength” from the list. You should see a list of signal readings, the two items to take note of are “Wi-Fi RSSI” for Wi-Fi signal, and “Bluetooth RSSI” for Bluetooth signal.
Both signal strengths should read either “Good” or “Excellent” for optimal performance. If they indicate a poor signal for either reading, moving your Connect to a different AC power socket may improve performance.
The signal levels are listed in the app in the event that you are experiencing an issue with your Connect. If everything in your system is working fine, but the signal levels in your app are poor, disregard the signal levels.
Since Yale Connect Bridge can be positioned wherever there is a working AC socket, there may be locations in your home that facilitate better connectivity.
If functionality is poor and one or both of your Connect Bridge’s signal levels are poor, you can move Connect Bridge to another working AC power socket closer to the weaker signal. The goal is to find a position that gives the Connect Bridge both a Bluetooth and Wi-Fi connection strength of “Good” or “Excellent”. (Occasionally a socket slightly further away will work better - for best performance, try more than one nearby socket and compare the performance).
When moving your Connect Bridge to a new location, unplug the unit from its AC socket and plug it into a new one. Make sure NOT to press the button on the front of the Connect Bridge while plugged in - this will factory reset the device and you will have to set it up again to work with your Smart Lock. Once the Connect Bridge is plugged into a new socket and the green LED has stopped blinking, check the signal levels. You may repeat this process with a new AC socket until your Connect bridge’s signal levels are improved.
If you can’t find a position that has a good signal to both connections, make sure to position the Connect Bridge so that Bluetooth has a good connection. There are further steps you can take to improve the strength of your Wi-Fi connection.
If Connect Bridge fails connecting to the network at setup, find the closest socket to your router and try setting up the Connect Bridge there. If you are able to get your Connect Bridge online when it’s closer to your router, this indicates a network issue.
Connect placement tips
Depending on your current setup, moving the location of your home wireless router closer to the location of your Yale Connect Wi-Fi Bridge may dramatically increase its connection strength.
Try moving your router as close to your Connect as possible. You can then check the Wi-Fi connection strength in Connect Settings, and adjust your router’s position if necessary. If you are unable to position your router to sufficiently raise the Wi-Fi connection, installing a Wi-Fi extender may greatly improve performance.
You can improve the performance of your Yale Connect Wi-Fi Bridge by extending your Wi-Fi network’s range.
Yale Connect Wi-Fi Bridge only connects to a 2.4GHz frequency network. If you are having issues connecting to the home Wi-Fi and you have more than one Wi-Fi band in your network, ensure that you are connected to the 2.4GHz one. One of your networks may be 5GHz and the Connect will not work if connected to a 5GHz network. Go to your router network settings to update your network frequency.
If you are trying to connect to a 2.4GHz frequency and you continue experiencing issues, try resetting your Connect as well as rebooting the network. To reset your Yale Connect Wi-Fi Bridge, leave the unit plugged in and hold the round button on the face down for 5 seconds. Next, ensure your phone is connected to the same 2.4GHz network you are attempting to set up the Connect with.
How to Create, Modify, and Delete Smart Alerts
Smart Alerts are sent as notifications and let you know about the activity of your Smart Lock. Many Smart Alerts appear in the Activity Feed.
Smart Alert options currently include manual lock events, user specific lock operations, notifications for when a door is left open, Auto-Lock notifications, and door locking with One-Touch Keypad operation (requires Yale Smart Keypad).
Over time, additional notifications and scheduling options will be added.
For the best Smart Alerts experience, we recommend that you pair Yale Smart Lock with Yale Connect Wi-Fi Bridge.
Select either iOS or Android (depending on your device) for information about smart alerts as well as steps to set them up.
On launch, users can select from five alerts:
The Door is locked or unlocked manually
The door is locked or unlocked by a specific user
The door is left ajar
The door is Auto-Locked
The door is One-Touch Keypad locked (only if Yale Smart Keypad paired with lock)
Smart Alerts can be found in the Notifications section of your Lock Settings menu. To enable smart alerts:
Delete existing alerts at any time from the Smart Alerts page in the notifications section of Lock Settings.
All of your Smart Alerts are listed on the Smart Alerts page. To modify these notifications, tap on any of the notifications. You will be given the option to delete the selected notification by tapping the delete button at the bottom of the page.
Finally, confirm that you would like to delete the notification. You will no longer receive the notification following this action.
Most Smart Alerts require that your Yale Smart Lock is set up with the Yale Connect Wi-Fi Bridge. If your Smart Lock is not set up with the Yale Connect Wi-Fi Bridge, you will not receive most alerts unless you are connected to your lock via Bluetooth.
The door is left ajar
Most Smart Alerts require that your Yale Smart Lock is set up with the Yale Connect Wi-Fi Bridge. If your Smart Lock is not set up with the Yale Connect, you will not receive most alerts unless you are connected to your lock via Bluetooth.
If the Yale Access App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Access app. You must be within Bluetooth range of the lock to recalibrate it.
If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number. If the invite was sent to an incorrect number, go into the Yale Access App and delete and resend the invite ensuring that the phone number is correct.
If that doesn’t work, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.
When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.
What is the smart lock’s battery life?
The battery lifetime is dependent on the number of turns per locking, the smoothness of the door opening and the number of openings per day. Based on normal usage, the batteries will last between 6 to 9 months.
The Yale Connect Wi-Fi Bridge is an accessory that seamlessly combines with Yale Access enabled Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.
Yale Connect Wi-Fi Bridge plugs into any power socket near your Yale Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Smart Lock. With Yale Connect, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere in the world through the Yale Access app.
Yes. Yale Connect Wi-Fi Bridge was designed to work with Yale Smart Lock.
Only the Linus Smart Door Lock is currently compatible with the Yale Connect Wi-Fi Bridge.
Yes. Yale Connect requires an active, Yale Access Enabled Smart Lock for initial setup. If you have been accessing your Yale Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up a Yale Wi-Fi bridge.
To optimise Yale Connect Bridge's always-on connection, one Yale Connect Bridge is currently needed for each Yale Smart Lock.
Yale Connect Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.
Yale Connect Bridge should be installed within 4 metres of your Yale Smart Lock for optimal performance and reliability.
The Yale Smart Keypad attaches to surfaces using either 2 small screws or a special adhesive included with the product.
Yes, you can clean the Yale Smart Keypad with alcohol-based sanitising wipes or spray.
Please avoid using petroleum-based products such as acetone.
This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.
Congratulations! Your Smart Keypad is ready to use.
Yes, the Yale Smart Keypad is designed and tested for outdoor use. The operating temperatures that we have tested in are:
The Yale Smart Keypad includes the capability to enable One-Touch Locking, meaning you can lock your Smart Lock just by pressing the Yale button on the bottom of the Keypad.
One-Touch Lock notifications are turned off by default, but notifications can be enabled in Keypad Settings.
PLEASE NOTE: One-Touch Lock notifications will only be received by the person who set them and you must have a YaleConnect Wi-Fi bridge to receive One-Touch Lock notifications.
The Smart Keypad runs on two AAA batteries. Estimated battery life is 3 months.
When the keypad's batteries are running low, the keypad flashes red rapidly every 5 seconds. Battery level can also be checked in the Settings menu for the associated keypad in the Yale Access App.
These last for 30 minutes and then turn off if keypad setup is incomplete. To put the keypad in setup mode again, remove and reinsert one battery.
This lasts for 30 seconds. If the keypad is unable to establish a Bluetooth connection with the lock, the LEDs will stop pulsing and nothing else happens.
If the batteries in the Keypad are running low on power and need to be replaced, the entire keypad will flash red rapidly every 5 seconds. The LEDs will stop pulsing once the batteries have been replaced with new ones.
The Keypad emits either 1 buzz or 2 buzzes. 1 buzz means an incorrect code was entered. Go into the Guest List and ensure the correct code has been entered. Also check the Keypad settings to ensure the device is enabled. 2 buzzes means there is a communication issue between your Keypad and your smart product. If this occurs, you may need to put the device into setup mode and complete configuration.