Customer helpline: 011 761 5000 (working hours)
I have a Yale Pet PIR, however why is my cat sometimes triggering the alarm when set? Please note limitations when using the pet-friendly PIR’s. The higher the sensor is mounted, the larger the pet immune range. Do not aim the sensors directly toward stairs or furniture where the pet can climb on and enter the detection area. Please refer to the installation details in the product download section of the Yale website.
My Pet PIR is showing tamper errors on the control panel, what can I do? Please take care when mounting the sensor due to the in-built ’Tilt Tamper’ mechanism. The tamper spring also needs to be carefully seated.
How long will the siren sound for when the alarm is triggered? The siren will sound when triggered for a pre-selected time of 4 or 10 minutes, chosen by you. The system will automatically be re-armed again after this time period has elapsed.
What is the output of the wall-mounted siren in decibels? The technical specification is 110 decibels.
Can I use more than one external siren on my Control-panel alarm? It is possible to have several sirens, yes. However, only one unit can be programmed with a siren-based alarm. Separate sirens can be purchased from the Yale website www.yale.co.uk and ‘dummy’ boxes are also available.
How is the external siren powered? The siren uses standard, non-rechargeable, D-type alkaline batteries. It is not solar powered.
How and when will I need to change the batteries in the siren? Siren batteries should be refreshed every 2-3 years. The unit will ’beep’ five times when arming the system to inform you that the battery power is too low. It is required to disable the siren tamper when swapping out batteries. Further details are to be found in the manual.
My alarm regularly sounds during the night, but there are no messages shown on the control panel. What is the reason for this? This problem is usually caused by poor positioning of the external siren and will be exacerbated during bad weather, for example during periods of high winds and storms. Please place suitable waterproof packaging behind the tamper lever, also ensuring the siren cover is firmly screwed into place. If the problem persists it is also recommended to disable the radio interference detection.
Why does my siren not program in? Try clearing the siren memory by moving the ’clear’ switch 1, then repeating the ‘learning’ process.
I am installing my Yale siren-based alarm, but I cannot disable the siren tamper. Why is this? Your keypad may not be programmed in correctly to the siren. Ensure that the keypad program mode green LED is flashing when transmitting a tamper-off signal and the confirmation ‘beep’ is heard. If the problem persists, try re-‘learning’ your keypad, ensuring that the siren master/slave switch ‘4’ is set to ‘on’ and that you are in the keypad programming mode.
I have a Control-panel based alarm, but I cannot disable the siren tamper. Why is this? Your siren may not be programmed in correctly. Ensure that the siren ‘beeps’ when transmitting a ‘tamper-off’ signal from the panel. If the problem persists, try re-‘learning’ in your siren unit, ensuring that the master/slave switch ‘4’ is set to ‘off’ and that you hear a confirmation ‘beep’ during transmission of the ‘learn siren’ signal from the control panel.
Control Panel and Keypad
How many telephone numbers can be stored on the Premium alarm control panel? A maximum of three contact numbers can be stored.
Do Yale control panels have built-in sirens? Yes, in addition to the external siren unit you have the option of enabling or disabling the internal panel siren.
Why does my control panel ‘beep’ every 30 seconds and with the amber warning light lit? A power fail or ‘tamper’ condition is present within the system. Check all devices are firmly screw-mounted and that the DC adaptor is connected. If necessary, try re-seating the control panel on the wall mounting back plate with the panel in programming mode.
The control panel displays only the date and time, so how will I know if the alarm is set? If the alarm is set in ‘Home’ mode, the panel display will always display ‘Home’. In ‘Away’ mode, however, the ‘Alarm On’ status will disappear after 5 minutes to show only the time and date.
My keypad will not disarm the system. It arms correctly, I hear the single siren confirmation ‘beep’, but why will it not disarm to give two ‘beeps’? Please check your keypad PIN has been correctly set, it may still be stuck at the factory preset code. Try changing to your desired code again, taking care to not leave any gaps between the stages of the PIN setting process.
My keypad light is constantly flashing green and I can’t use my alarm, what should I do? You are currently in the keypad programming mode. Press the ‘disarming’ button twice to exit this mode to allow normal arming operation of your alarm.
I am installing a new control-panel based alarm, why do I keep getting detector tamper alarms? You must ensure that you are in the programming mode when mounting your detectors on the wall, otherwise the sensitive detector tamper springs will trigger the alarm even when in the ‘Alarm Off’ state.
PIR and DC Detectors
I am having difficulty ‘learning’ in my PIR detectors, what can I do? Wait until the red light ceases to flash, 30 seconds after insertion of the batteries, press the test button. If the problem persists, remove and reinsert the detector batteries and repeat the ‘learning’ process.
I wish to part set my Yale alarm at night. What setting must I program the upstairs detectors to? The sensors upstairs must be programmed as ‘Home Omit’, to exclude them when in the ‘Home’ arm mode. If you have already configured your alarm, you can edit the settings of each device in the ‘Edit Devices’ sub-menu of the programming mode.
I am planning on using window contacts on my child’s playroom downstairs. Can I program these to always trigger the alarm if a window(s) is opened? Yes, Yale alarms have a ‘24 hour’ setting available to constantly trigger the alarm in the event such a detector is activated. The alarm does not have to armed for the siren to be triggered by a sensor programmed as ’24 hour’, a useful application for a ground floor.
I have a magnetic contact on my front door. Whenever I enter the property, why does my alarm trigger immediately without sufficient time to get to the control panel? The detector at the point of entry must be programmed as ‘Entry’. Please check the programming of the detector under the ‘Devices +/-‘ menu, amend from ‘Burglar’ or another mode, if necessary, and retest.
I have a shed / garage, will I be able to use a detector in this location? There will not be a problem in using a detector in this location, provided it is within the maximum 30 metre range from the control panel. It is recommended to use a door magnetic contact in this application, however, rather than a PIR in order to prevent false alarms from insects and rodents.
I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem? Animals will most likely trigger standard PIR’s when the alarm is set. A special range of ‘pet friendly detectors’ HSA6021 are now available from the Yale website. Alternatively, a magnetic door contact could be used in place of a PIR for this purpose.
To what height should I position my PIR’s for optimum performance? The best height is around 2.3m above the floor, situated in the corner of the room.
Why does my magnetic window contact not trigger the alarm when I open the window? Try moving the magnet closer to the main contact block, the gap should be no more than 8mm. Sometimes packaging may be required for uPVC doors and windows, to bring the contacts and magnets closer together. Ensure the red LED comes on when you break the magnetic contacts.
I have a HSA6000 series alarm, the detectors are all correctly programmed. Why does the alarm not trigger when I walk in front of a PIR? Yale PIR’s have a built-in 60 second sleep timer, to prolong the battery life. Arm your system before vacating all areas occupied by PIR detectors for a maximum period of 60 seconds, before re-entering the area and retesting. Please bear in mind, that faster reaction is obtained when movement is detected by walking across the field of view of a PIR lens, rather than simply standing in front of it.
What is the maximum movement detection range of a PIR? The PIR’s will respond to movement of up to 15 metres away.
Should the red light flash on my PIR? The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility.
I have programmed a remote controller (keyfob) into my HSA6000 alarm. During testing, why can’t I disarm the alarm? An entry point detector must first be activated to allow the keyfob to disarm the system. The system can only be disarmed during this entry period to prevent unauthorised use of your keyfob. Please ensure that you have at least one detector programmed as ‘Entry', then retest by activating the entry sensor first.
Am I right to be concerned that my neighbour has the same alarm, and would they be able to disarm my system? No, only the devices you have ‘learned’ in would be recognised by your system. Other accessories not programmed in will not interfere with the operation of your alarm.
I am elderly and wish to install a panic device, how can I do this? It is required first to enter the system ‘learn’ mode, please refer to your manual on how to do this. Then press the red button, to ‘learn’ in the panic device, holding down until the red LED lights up.
I have a Yale standalone shed alarm, can I buy extra keyfobs? No, the Yale shed alarms are only available with a single keyfob.
How many keypads can I program into my system? As many as you like! However, please be aware that one keypad will use one available ‘slot’ from the 20 available, in the same way as any other device.
My smoke detector will not learn in to my control panel, why is this? It is required to wait up to 12 minutes after insertion of the batteries in a Yale smoke detector. The red light will then cease to flash; you can now press the detector test button.
Can I test my new alarm without irritating the neighbours? The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.
I have an HSA3000 alarm system. The control panel needs replacing, is it possible to use my old HSA3000 detectors with a replacement HSA6000 control panel? Yes. The HSA3000 accessories are compatible with the HSA6000 system, and vice-versa.
Are all Yale alarms completely wire-free? All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit.
I have moved into a new property. I do not have the PIN code to use the alarm, how can I get hold of the code? Reset procedures are available on our Alarm quick set-up guides, click here.
Are the latest HSA6000 accessories available from my local B&Q store compatible with my current system? Seperate sirens and alarm accessories can be purchased from our online Yale alarm shop please click here.
I wish to expand my existing Yale alarm. How many detectors can I use in total, and where can I purchase additional accessories from? Yale alarm systems will accommodate a maximum of 20 devices, not including sirens as these do not use up ‘slots’. Please visit Yale online to purchase extra accessories. If you do not have internet access, please contact a Yale Consumer Advisor on 01902 364647 where credit or debit card payments can be taken over the telephone.
How often will I have to change the batteries in my alarm system? Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.
I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this? It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.
I appear to be getting false alarms, what could be the reason for this? Please check the control panel fault log for any indications of the detector which has triggered the alarm. There are several causes of false alarms. Consider the location and environment of the sensors, for example ensuring that the PIR’s are not located above a radiator or any other sources of heat. Always ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place. It is preferable to screw mount the door magnetic contacts, rather than simply using the sticky pads.
I think I have made a muddle of my alarm installation, can I start again? Yes, please refer to the relevant manual for a factory reset procedure. You can then clear the system memory completely and re-commence your installation from scratch. Resetting instructions can be downloaded from the Yale website.
I have purchased a CCTV kit and wish to add more cameras, how many can I have? A maximum of four cameras can be utilised. However, for optimum performance no more than three should be programmed to avoid degradation of camera image quality.
For what period of time is the Yale alarm warranty valid for? The warranty is covered by the retailer, normally for 2 years.
Published 7 Feb 2011
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